“Each group please list out the top 3 qualities of a good leader.”
As I heard this instruction from the trainer I slouched in the chair. This is something I did not expect to do on a Monday morning. As the group I was working with enthusiastically began to list out the qualities, I wondered how I was going to last the next five days in this training program. I smiled to myself as people in my group blurted out the names of famous leaders and began to describe qualities about them.
Who really cares about being a good leader anymore? All people today care about is success and money. In spite of his eccentricities, would people still perceive Steve Jobs to be a good leader if he has not made those brilliantly designed and highly successful products? Well, does success define a leader or does good leadership make success a by product? How can I restructure my DNA with certain leadership qualities which I was never born with? For example, if inherently I am not a person with a futuristic vision, then how can I develop that quality? All supposedly good leaders have a grand vision and pursue it. For a moment let’s assume my DNA can indeed be restructured, then I can create a manufacturing type program and roll off good leaders from an assembly line? If yes, then the outcome would be fantastic. But reality is starkly different. The fact is today we do not have many good leaders to look up to. Most often than not good leaders end up in a ‘hall of shame’. As these thoughts revolved around in my head, I knew I was about to embark on another quest. Maybe there are no definitive answers. Or maybe there just is….
In the subsequent weeks following my training program I hit the bookstores with a vengeance. I got my hands on every possible leadership book and set-up a mini library at home called “Leadership Journeyman” (named after the training program I attended). I also drew up a list of all the supposedly good leaders and management gurus and began to read their blogs. I also began watching interview videos of top leaders. I slept, ate, dreamt, drank and walked leadership in the ensuing weeks. I also began to mimic gestures of top leaders. I searched desperately for a black turtle neck shirt made famous by Jobs and even managed to order one (though am yet to receive it as apparently they are out of stock in many stores following the demise of Jobs). I read for long hours into the night, stared like a mad man into space and lost connect with daily life. What defines a good leader? How can one become a good leader? These two questions haunted me every second.
I began to rigorously practice certain qualities that all the knowledge acquired said a good leader must have. I listened actively to everyone and everything around me and displayed a high sense of empathy. I brought passion to everything I did, even to the simplest task of writing minutes of a meeting. I painted a grand vision of the future to all my colleagues, no matter how absurd they looked. I was transparent in everything I did, be at home or at work. I proactively took upon to do the most mundane of tasks. I practiced all the effective leadership methods and metrics described in the books religiously. The outcome – most things backfired. I became disconnected with my work and left most people bewildered with my actions. Most often than not I landed in trouble. I left my team confused and disgruntled. My productivity and creativity took a visible dip and my confidence hit an all time low. I was lost in a labyrinth with no way out. Then as they say, a spark is enough to light a fire.
“KG, thanks mate. I never thought I would make it. The discussion with you gave me renewed courage,” said one of my colleagues while having lunch. I had give him some advice about his career few months back. That single line however set the ball rolling.
If you look at the biography of any good or great leader, they have always managed to change things around from seemingly impossible situations. Yes, they have all displayed positive traits such as integrity, loyalty, determination, creativity, hard work et al. And yes, they have even displayed arrogance, anger, eccentricities et al. At times they have even doubted their own capabilities and wandered aimlessly. But, there is one quality that sets a good leader apart from rest of the pack. Good leaders INSPIRE! And that’s not an easy quality to be taught or which can be developed through rigorous practice. It requires a fundamental change in mindset. Inspiration comes from an never ending sense of faith. Faith that yes there is a better tomorrow; faith in my team to execute the task with highest of quality; faith that we can develop world class products or services; faith that our society can be a better place; just plain unquestionable faith. When that kind of faith system is built at the core then every other trait is reduced to a mere add-on. This is easier said than done cause as humans our natural tendency is the quite the opposite. We tend to bicker and banter about everything. Good leaders then transform this faith into hard headed action and are able to create an aura of ‘awe’ around them and inspire one and all.
I firmly believe that the quest for being a good leader will never end. Even if you are crowned as a good leader I don’t think the quest will ever end. You will as always be a Journeyman (or an apprentice).
(This writing is a tribute to Steve Jobs)